Keeping appearance in good condition and pay attention to oneself behavior and keep smile toward guests.

注意儀容儀表，保持微笑。

Everyday check in and check out in advance 15minutes, then know assignment and take work report and keys.

每天應提前十五分鐘到部門簽到和簽退，然后領(lǐng)取各自區(qū)域的報表及鑰匙。

Abide by superior’s work arrangement and assignment.

遵照服從主管安排的工作及任務(wù)

Fills out room status report after check room status at 9:00a.m.

在早9：00檢查房態(tài)并填寫房態(tài)報告表。

Clean guestroom in the following order: early guests request, occupied room with make-up sign, arrival guestrooms, occupied rooms, check out rooms.

按以下順序打掃房間：清早客人有要求的，住房有打掃房間標志的及已經(jīng)預定了退房，住房，退房。

Everyday make up 11 guestrooms up to the standard set up by the hotel and supply guestroom with consumed articles in time.

按照標準每天整理11間客房，及時補充消費物品及易耗品。

The noon shift should offer the service of supplying extra bed required.

中班應提供客人所要求的服務(wù)，如加床等。

In case of any checking out room or changing rooms, the noon shift should make up guestroom in time. The evening shift should make up rooms if there is room to be sold out.

如果有退房或換房，中班應及時清理房間。晚班應在房間將賣出時清理好房間。

To offer the service of polishing shoes and receiving guests’ laundry.

為客人提供擦鞋和收洗衣服務(wù)。

To inspect if there is damaged equipment or Lost & Found and report to Housekeeping office in time.

及時檢查如有設(shè)備損壞，或有遺留和丟失物品應及時報到客房部辦公室。

To fill in Room Attendant work report form as required.

按照要求填寫樓層服務(wù)員工作報告。

Abide by Supervisor instruction and make up the urgent guestroom.

服從主管的指示，先整理緊急的房間。

Report and supply the consuming beverage in guestroom.

記錄并報辦公室住客房所消費的酒水，及時向主管匯報并補充。

To cooperate with staff of Front Office to inspect the checking out room as quickly as

possible (within 3 minutes).

3分鐘內(nèi)檢查完退房，盡快報給前廳部。

Responsible for the cleanliness in floor public area and the tidiness of pantry.

負責樓層公共區(qū)域和工作間的衛(wèi)生。

Report to Floor Supervisor or office clerk of all repairing problems in guestroom.

Assist other department in opening guestroom (such as Engineering and Room service).

如房間有工程問題則報告給樓層主管或辦公室文員協(xié)助其他部門開房門（工程部，送餐部）。

Report all special matters about occupied guest.

及時的報告一切住客房間的特殊事宜。

To inform office all about guestroom appliance that is in pantry (such as dishware).

通知辦公室如果工作間有任何餐具或用具。

Tidy up and filled the pantry and trolly.

下班前整理并補充好工作間和工作車物品及易耗品。

Ensure the veracity of the matters that will be handed down to the next shift.

保證好事情的準確性，可以交待給下一班員工。

Swich off all lights in pantry, lock the door, hand in work form to Supervisor ，and return the keys to office.

關(guān)工作間所有的燈，鎖門，將工作報表交至主管處,并將鑰匙歸還到辦公室。

Demonstrate Awareness of OH&S policies and procedures.

了解職業(yè)健康及安全政策及流程。

Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

熟悉財物安全、急救、火災及緊急程序，并確保能夠安全的使用相關(guān)設(shè)備。

Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

更正危險情境，并任命潛在危險狀況下的負責人。

Know very well hotel's fire, health, and safety procedures.

熟知酒店火災、健康及安全流程得到實施。

Perform other related duties & special projects as assigned by the supervisor

隨時執(zhí)行上級分配的其他相關(guān)任務(wù)或特殊項目